Very friendly! And great to have a conversation with. Brought my car in I thought I had an exhaust leak and they took the car in and sure enough it was. They went out of there way to explain what was wrong with it and how they will be able to fix or replace the damaged part at a very reasonable price. And to think I was about to go to the dealership to get this fixed there!$$$$$ I highly recommend bringing your vehicle there first before you take it anywhere else! My experience with Bill's Automotive was a positive one. Thanks guys!👍