I had a great experience at Bill's - I had not been there before and was made to feel very valued as a customer. I believe Joe was the one helping me. After my oil change and inspection, he explained what my car could use in the future and gave me a book that included what they had gone over. He was thorough and helpful. Often times I have felt either rushed, ignored, or neglected by auto repair places or places that do oil changes, but I will definitely return to Bill's.