I have a 2006 Passat, and really wanted to find a reliable, trustworthy place (besides a dealership). When Russ answered the phone, I could tell this was a first-rate service center. Everything went smoothly, from the diagnostics to the repair. And their prices are less than the dealer would charge. They were happy to shuttle me to and from home, an added plus. I would recommend this place to all VW owners!